Did you know that 72% of Portuguese consumers read the Terms and Conditions before making an online purchase?This number highlights the importance of having clear and concise legal documents on your website.
Having an online store is a great way to increase sales. However, as your business grows, so does the responsibility to ensure that you are compliant with current laws and regulations.
Given the importance of this topic, in this article, we will show you (and provide you with) essential templates and drafts for your online store. These include: Terms and Conditions, Delivery Policy, Returns, and Dispute Resolution.
Why are these documents so important?
Having the correct legal documents in place is crucial for the success of your online store. Specifically, these documents serve to:
Protect your business: with clear and concise documents, you can avoid disputes and protect your business from legal liabilities.
Build trust with customers: customers feel more secure shopping at a store that has clear and accessible legal documentation.
Comply with the law: in Portugal, there are laws that require online stores to have certain legal documents, such as terms and conditions and privacy policy.
To make your life easier, we have created personalized drafts for each of these documents. Just click on the links below to download them for free:
Terms and Conditions: set out the rules and responsibilities between you and your customers, defining your rights and theirs.
Delivery Policy: informs your customers about the delivery times, costs, and methods for the products.
Return Policy: outlines the conditions under which customers can return products and receive a refund.
Resolução de Litígios: fornecem um mecanismo para resolver disputas entre ti e os teus clientes de forma amigável e eficiente
Remember: The “cookie and privacy policy” is also crucial for your online store. We covered this topic in a previous article, with a template included! Click here to access the article and download the template for FREE.
With these resources and information at your disposal, you’re ready to strengthen your online store and achieve success in the digital market! If you have any questions, don’t hesitate to contact us!
Atenção: Este conteúdo não dispensa a consulta de um profissional. É sempre recomendável consultar um advogado para garantir que os documentos estão adequados à tua situação específica e conforme a lei.